In case you have purchased a web hosting plan and you have some questions in regard to a particular function/feature, or in case you have chanced upon a certain obstacle and you need support, you should be able to contact the respective customer care team. All web hosting providers use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, as the fastest way to resolve an issue most often is to open a ticket. This form of correspondence renders the responses sent by both sides simple to track and permits the client service staff representatives to escalate the situation if, for example, an administrator has to interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you’ll need to have no less than 2 different accounts to get in touch with the customer service staff and to actually manage the hosting space. Constantly switching between different accounts could often be a nuisance, not to mention the fact that it takes quite a long time for the vast majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared plans is not separate from the web hosting account. It is part of our all-in-one Hepsia hosting Control Panel and you will be able to access it at any particular moment with just several mouse clicks, without having to sign out of your hosting account. The ticketing system features a quick-search box, which will help you trace virtually any support ticket that you have sent in the past, if required. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to fix a particular issue even before you actually post a ticket. The ticket response time is no more than 1 hour, which means that you can obtain prompt assistance at any given time and if our support staff suggests that you do something inside your account, you can do it straight away without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was developed with one goal in mind – that you should be able to manage everything associated with your account in one place and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or come across a predicament, you can touch base with our tech support staff right away without the need to sign in to an entirely different admin dashboard. You can browse your web files or check a variety of account settings whilst sending a new ticket or reading the answer to an old one. In case you have a plethora of tickets and you would like to track down a particular one, you can resort to the intelligent search functionality, which is available in the Help section of the Control Panel. We’ll make sure you receive an answer in less than sixty minutes irrespective of the nature of your inquiry or issue.