A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It's an efficient way to receive some information about the web hosting services or get some problem resolved because you are talking to a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the smaller possibility of errors any time you exchange information such as usernames or domain names, the more rapid response time as the communication is live and the fact that you do not have to stay on the chat constantly - you're able to do something else while the representative investigates the issue in question. In addition, you're able to be a part of a live chat room from any computer which is connected to the Internet, avoiding the phone fees that you'll need to pay in case you're calling to another country.

Live Chat Support in Shared Hosting

As we consider the fact that many situations are easily resolved when you speak to a live person, we supply a live chat service for all our potential and existing clients. Our chat is available every day and our customer care representatives will assist you with a variety of questions and issues. If you aren't our customer yet, you're able to find out more about our shared hosting plans and the website hosting environment in general in order to make sure that your web sites will run effectively on our servers. If you already have an account and you have some questions or you have any problems with some of our services, you'll be able to join us on our live chat and we can provide you with the required details or help you troubleshoot the issue. You will need to open a trouble ticket for specific troubles that require longer time or the help of a system administrator, still for a number of standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, so that whenever you have any questions for our Linux semi-dedicated servers, you will be able to contact our customer support team anytime regardless of whether you've already purchased an account or not. In general, the chat service is for billing, pre-sales and basic questions and problems, yet we can help you with a lot of technical questions as well. We can help you select the optimal plan for your sites in case you don't have an account yet, we can reply any kind of billing questions or issues you may have or we can help you with setting up your new email address on your computer or smartphone - all the abovementioned will be done in a timely manner as our live chat service is online all day long, each and every day. Whenever you want assistance, you are able to talk with an agent and save a long time.