If you’ve got a site, a problem could always occur and it does not automatically have to be associated with the hosting service. For example, something might go wrong when you update a web-based app or some critical content could be modified or deleted by accident. Regardless of what the nature of the problem is, you will have to touch base with the respective client care staff and ask them to recover a backup or to assist you in resolving the problem that you are encountering. How promptly they’ll do that will determine the span of time that your sites will be unavailable. For some sites such as community websites or e-stores, a frequent inaccessibility too often means lost users and money. Because of this, it’s exceptionally important for you to use the services of a web hosting company that provides not only a good customer support service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

If you are using any of our Linux shared plans and you have an inquiry or stumble upon an obstacle, you can touch base with us 24x7 by posting a client support ticket or by writing an email and we promise that you’ll receive a response in no more than an hour. In case the issue can be sorted out, we’ll do it before we get back to you, whereas in case there’s something that you have to do on your end, we will supply you with all the necessary details – what settings to check, what possible solutions to try, and so on. Normally, you will get an answer within less than 30 minutes, which implies that waiting around for hours and hours or even for more than one day to get help is something inconceivable. Our 60-minute response time guarantee is valid for any question that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a tech support ticket from your hosting Control Panel or write an email relating to your semi-dedicated server, you will receive a response within less than 60 minutes. You can get in touch with us whenever you like in regards to technical, billing or general issues and considering the fact that we’re available night and day, you will invariably get help without delay. Based on the specific issue or question, we’ll provide you with more information, solve the obstacle if it has been caused by something that is within our reach or tell you what to do on your end if you have to update a particular setting for a web application that we can’t access. You can just forget about waiting for a whole day for each answer. As a matter of fact, in most cases we respond to emails and tickets within 20-25 minutes max.