In the event that you have ever had a shared hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for a lot of things it's better to speak with a live person on the telephone rather than exchange tickets or e-mail messages. If you'd like to learn more about a particular service before you order it or when something small needs to be done, for instance, it'll be easier and a lot faster to do it live. If you're given the option to get hold of representatives over the phone, it is very likely that you are dealing with a real web hosting supplier, not a reseller. The type of support that you can get over the phone differs between different providers - from general issues to dedicated tech support. Usually most providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via electronic mail and tickets.

Phone Support in Shared Hosting

We believe that being able to communicate with a live consultant is very important, that's why we have 3 support lines around the globe (USA, UK and Australia) and you will be able to contact us over the phone for 14 hours every day. In case you consider acquiring one of our Linux shared plans, for example, you can give us a call and find more about our services before you order in order to be sure that we match all of the system requirements for your websites. After the order, you'll be able to get in touch with us about all of the sales and / or billing difficulties you may have, or receive any type of general or basic technical info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for strictly technical issues you have to use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always someone to assist you if you have any questions about the semi-dedicated server packages that we provide. Whether you would like to find out more about our plans, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complicated matters could need a ticket in order to give some time to our tech support team to investigate, we will help you with various technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have an international number where you can get in touch with us.