The presence of the customer and technical support that a shared hosting company provides can tell you a lot about the services which they offer too. In case you're allowed to use only emails and / or tickets, you have most likely come across a reseller and not the web hosting provider. If this is the case, you may have to wait for a few days so as to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the true website hosting company for additional assistance. If the provider offers you different options for communication with short response time which are available anytime, they are most likely the top provider, not only a reseller. Therefore you'll receive timely assistance and quality support as they will have immediate access to the servers where your account is. Regardless of the issue - technical or sales, it's generally better to have the option to get hold of your website hosting company right away by using your favourite method of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance without delay, that's why our shared hosting services feature 24/7 tech support as well as several ways of communication. If you do not have an account yet, you can easily call us or use our live chat and speak with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up buying a service which you cannot use effectively. If you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it needs more investigation. In contrast to the majority of suppliers out there, we reply to all of the tickets within an hour, so you will not have to wait for an entire day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how crucial it is to get well-timed assistance, especially if your site is not running efficiently for some reason. All our Linux semi-dedicated servers include 24/7 customer and tech support, so if anything comes up, you're able to use plenty of methods to get in touch with us - phone line with several local numbers around the globe, live chat, emails and support tickets. The first two options are for billing, pre-sales and common matters, so that in case you don't have an account yet, for instance, you'll be able to receive more details regarding our services, or we can help you with uncomplicated technical matters. The second two options are for strictly technical problems or everything which is more time-consuming considering that it is more convenient to follow the dialogue between you and our support crew. The warranted max reply time for them is only one hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day in order to get assistance like you may need to do with other providers.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you won't ever need to wait for more than an hour in order to receive help for any kind of issue that you may encounter with the server or the software which comes pre-installed with it. We warrant this short response time for all support tickets that you open via your billing Control Panel or emails which you send to our technical support team. In addition, we have local phone numbers in several countries worldwide as well as a live chat service where we'll help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the different means of communication, so no matter what your question or problem is, there is always somebody to help you quickly. If you need assistance with third-party software, which you cannot install or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through our company, you are able to get in touch with us anytime using several channels and the max time that you will have to wait for a reply is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can support you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any general questions or you'd like to learn more about our solutions before you order, you can use our live chat or you could call one of the local phone numbers that we have in several countries worldwide. If you need support for third-party software that you cannot set up or run effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.