Technical Support Channels
A One–Hour Ticket Response Guarantee
We offer a 60 min response time guarantee for every trouble ticket or email that you send to the customer service staff. We will speedily respond to all the standard enquiries and forward the case to our server administrators if any additional assistance is required. If you order our Managed Servers package, we’ll complete any of the included server administration services at a time that has been discussed with you in advance.
A First–Class Help Desk Support Service
- We’ll be online for you 24/7 to answer any enquiries that you may have connected to our Web Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. In case you also need assistance tackling server management procedures, you can take advantage of our Managed Servers package, which includes backup disk space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
Every dedicated web hosting plan is equipped with our free–of–cost Web Control Panel, which features a fully detailed knowledge base plus a set of how–to video tutorials. Whenever you need help working with the Web Control Panel, just hit the Help or Videos buttons in the top right corner.