Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help section built into our Web Control Panel. It offers an exhaustive database with frequently asked questions and exhaustive instructional articles written by our knowledgeable help desk support team.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a selection of instructional video tutorials that detailedly illustrate how to deal with a typical issue connected to your Linux shared plans account. You will find the video tutorials in the Help Center section.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 help desk service and feature a 60–minute response time guarantee. Our well–trained technicians will be available around the clock and will fix any problem that you could possibly stumble upon within maximum one hour after the technical support ticket submission. In most cases, an answer will be given to you in less than 20 minutes.